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A business organization, like a human body, is only as effective as its various processes. Pretty obvious, right? Yet, as V. Daniel Hunt demonstrates in this gr

At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison expl

OVER 40,000 COPIES IN PRINT! This best-seller shows how to create flowcharts, which are proven to help improve any work process. Detailed exercises teach anyone