Download or read book The Art of Complaining written by Phil Edmonston and published by Dundurn. This book was released on 2013-09-02 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference ... these issues and more are examined in The Art of Complaining. Phil Edmonston's newest book helps consumers come out ahead when products, services, and organizations fail to deliver.