Download or read book Talking about Machines written by Julian E. Orr and published by Cornell University Press. This book was released on 1996 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores the work practices of experienced photocopier maintenance technicians working for the Xerox Corporation. Examines the triangular relationship between the technician, the customer and the machine. Highlights the narrative process used by technicians in the diagnosis of machine problems.