Exploring the role of conflict in organisations, this book helps managers, employees, and organisations come to grips with all types of conflict. Conflict is di

Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feeli

Conflict is one of the greatest sources of tolerated business expenses and loss. This is despite the fact that this expense and loss can, in most cases, be easi

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving c

"In the tradition of bestselling explainers like The Tipping Point, [this] book [is] based on cutting edge science that breaks down the idea of extreme conflict