Download or read book Successful Difficult Conversations: Improve your team's performance, behaviour and attitude with kindness and success written by Sonia Gill and published by John Catt. This book was released on 2018-01-22 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you are a Head or Deputy Head, a Head of Department or Year 3 Teacher, this book is an invaluable read. It is full of practical ways to help you, when facing one of `those' conversations with a colleague or parent, you know in your heart you need to have, but would rather avoid having, because you don't really know what to say or how to say it.