Download or read book SSSHHHH… ..I.T HAPPENS! written by Paul Hookham and published by Lulu.com. This book was released on 2012-06-13 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although this book is about Information Technology, it is in no way technical. The main objectives are to both enlighten and entertain. It covers the four decades I have worked in the industry in which I've attempted to cover all the good things, all the bad things and some downright ugly things. There is also a flavour of 'Wouldn't it be nice if...?' There are 26 sections - one for each letter of the alphabet and the book takes the format of Questions and Answers, not dissimilar to I.T Agony Uncle columns. The main message I have attempted to convey is that I.T. is a knowledge industry. It is populated almost exclusively by very smart people. These people do not require micro-management. They need to be encouraged and trusted to do outstanding work in an environment that is free of fear and blame. There are not many managers who are comfortable with this and we need a radical change in culture so that people can flourish and have fun.