What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud comput

This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i

Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizatio