Annotation Great technology alone is rarely sufficient today to ensure a products success. At Microsoft, scenario-focused engineering is a customer-centric, ite

Usability engineering is about designing products that are easy to use. This text provides an introduction to human computer interaction principles, and how to

This volume is based on a workshop sponsored by the editor at IBM, and includes contributions from an international group of researchers in the field of human c

John Carroll shows how a pervasive but underused element of design practice, the scenario, can transform information systems design. Difficult to learn and awkw

Extending the scenario method beyond interface design, this important book shows developers how to design more effective systems by soliciting, analyzing, and e