Communicate effectively with all stakeholders through these invaluable tips, including how-to's for dealing with disasters and approaching sensitive topics such

The book is a perfect handbook for anyone who is looking to develop the habits of culturally effective people. In this handy reference, you'll find answers to q

Packed with boundary-setting phrases and sample dialogue scripts, this book offers easy-to-remember guidance for navigating life's trickier conversations, and e

each person will feel things their own way. each person will hurt the only way they know how. will love... the only way they've been taught to love. not everyon

When a new boy in his second grade class tries to get the other students to play a game that involves saying the meanest things possible to one another, Little