Customer Satisfaction Evaluation

Customer Satisfaction Evaluation
Author :
Publisher : Springer Science & Business Media
Total Pages : 319
Release :
ISBN-10 : 9781441916402
ISBN-13 : 1441916407
Rating : 4/5 (407 Downloads)
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Book Synopsis Customer Satisfaction Evaluation by : Evangelos Grigoroudis

Download or read book Customer Satisfaction Evaluation written by Evangelos Grigoroudis and published by Springer Science & Business Media. This book was released on 2009-11-07 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.


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