Download or read book Resolving Conflict: Ten Steps for Turning Negatives to Positives Competent Teams written by Harold Scharlatt and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conflict is inevitable, in everyday life and especially in today?s increasingly non-hierarchical organizations in the workplace. So what has always been a key leadership skill conflict resolution has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method summarized in ten steps for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.