The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001,

This new comprehensive resource Medical Quality Management: Theory and Practice addresses the needs of physicians, medical students, and other health care profe

In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation o

Quality management is essential for facilitating the competitiveness of modern day commercial organizations. Excellence in quality management is a requisite for

The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in c