In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality

Management development guide on quality control - notes the reduction in production costs resulting from the implementation of a zero- defect quality standard;

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an in

We are not promoting “cheapo quality”. What we do have is an economical quality program that you can use without jumping through costly hoops. A commonsense

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management