Make the Most of QFD and the Voice of the Customer in Six Sigma Environments Quality Function Deployment (QFD) techniques have helped thousands of organizations

This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version. Make the Most of QFD

Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy cust

Detailed, expert guidance on using Quality Function Deployment and Voice of the Customer in Six Sigma environments • • A complete update to Lou Cohen's clas