Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving in

As a rapidly rising force in the global market, Asian countries hold opportunities for growth and development. However, in order to successfully gain entry into

While many nations are still struggling from the global financial crisis and regaining their financial security, investors are considering alternative options f

As there is a vast amount of information to consider when offering quality services, organizations have developed techniques for identifying risk factors to be

This book clarifies the direction of business innovation using new ICT such as the Internet of things (IoT), artificial intelligence (AI), smartphones, and clou