A comprehensive and informative resource for cabin crew on commercial flights to help them positively intervene to prevent and manage passengers behaving unruly

Workplace violence is one of today's most serious occupational hazards. This practical guide offers valuable information on how to systematically design and dev

With 2003 being the 100th anniversary of modern aviation, Passenger Behaviour was published at a milestone for the aviation industry. Remarkable achievements in

This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model