Observing the User Experience: A Practitioner's Guide to User Research aims to bridge the gap between what digital companies think they know about their users a

Wow! So many of the user experience research methods we have refined and used over the years are now organized and described in detail in one book. --Christian

The world of smart shoes, appliances, and phones is already here, but the practice of user experience (UX) design for ubiquitous computing is still relatively n

User research is global – yet despite its pervasiveness, practitioners are not all well equipped to work globally. What may have worked in Nigeria may not be

This new and completely updated edition is a comprehensive, easy-to-read, "how-to" guide on user research methods. You'll learn about many distinct user researc