Non-Linguistic Analysis of Call Center Conversations

Non-Linguistic Analysis of Call Center Conversations
Author :
Publisher : Springer
Total Pages : 87
Release :
ISBN-10 : 9783319008974
ISBN-13 : 3319008978
Rating : 4/5 (978 Downloads)

Book Synopsis Non-Linguistic Analysis of Call Center Conversations by : Sunil Kumar Kopparapu

Download or read book Non-Linguistic Analysis of Call Center Conversations written by Sunil Kumar Kopparapu and published by Springer. This book was released on 2014-08-02 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.


Non-Linguistic Analysis of Call Center Conversations Related Books

Non-Linguistic Analysis of Call Center Conversations
Language: en
Pages: 87
Authors: Sunil Kumar Kopparapu
Categories: Technology & Engineering
Type: BOOK - Published: 2014-08-02 - Publisher: Springer

GET EBOOK

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion
Non-Linguistic Analysis of Call Center Conversations
Language: en
Pages: 96
Authors: Sunil K. Kopparapu
Categories: Call centers
Type: BOOK - Published: 2014-08-31 - Publisher:

GET EBOOK

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion
Analyzing Emotion in Spontaneous Speech
Language: en
Pages: 91
Authors: Rupayan Chakraborty
Categories: Computers
Type: BOOK - Published: 2018-01-23 - Publisher: Springer

GET EBOOK

This book captures the current challenges in automatic recognition of emotion in spontaneous speech and makes an effort to explain, elaborate, and propose possi
Frontiers in Electronic Technologies
Language: en
Pages: 167
Authors: S.R.S Prabaharan
Categories: Technology & Engineering
Type: BOOK - Published: 2017-03-23 - Publisher: Springer

GET EBOOK

This book is a collection of keynote lectures from international experts presented at International Conference on NextGen Electronic Technologies (ICNETS2-2016)
Digital Racial
Language: en
Pages: 187
Authors: Yasmin Ibrahim
Categories: Social Science
Type: BOOK - Published: 2023-02-13 - Publisher: Rowman & Littlefield

GET EBOOK

This book examines the intimate relationship between race and technologies and how digital platforms reabsorb racism as an internal arrangement within its modes