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Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers. It is written from the perspective of a person recently promo
Customer Service Over the Phone
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Authors: Stephen Coscia
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Type: BOOK - Published: 1999-01-11 - Publisher: CRC Press

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Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This
Customer Service
Language: en
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Authors: Allan Woods
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: Heinemann

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This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-ba
Branded Customer Service
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Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied t
No Bullshit Social Media
Language: en
Pages: 272
Authors: Jason Falls
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The In-Your-Face, Results-Focused, No-"Kumbaya" Guide to Social Media for Business! Detailed techniques for increasing sales, profits, market share, and efficie