This open access book opens up the black box of mediation in collective conflicts through the analyses and comparisons of various systems. Mediation and related

Conflict is a persistent fact of organizational life. Much of it, however, rarely becomes public and instead is expressed `behind the scenes' in such forms as a

New ways of managing conflict are important features of work & employment in organizations. World's leading scholars examine range of innovative alternative dis

Nearly 30 years after its initial publication, the American Arbitration Association’s seminal primer, Labor Arbitration: What You Need to Know, has undergone