Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financi

Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the cruci

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organization

In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council