Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. A

Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an a

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impa