The facilitation of knowledge work or what is increasingly known as "Case Management" represents the next imperative in office automation. The desire to fully s

This book constitutes the refereed proceedings of the Third International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2011, held in In

This book constitutes the refereed proceedings of ten international workshops held in Innsbruck, Austria, in conjunction with the 13th International Conference

Taming the Unpredictable Real World Adaptive Case Management: Case Studies and Practical Guidance "The most valuable assets of a 20th-century company were its p

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human s