"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor

From the author of Mastering Civility, a thoroughly researched exploration of the impact and importance of building thriving communities, with actionable steps

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor

A full-length guide based on the author's New York Times article, "No Time to Be Nice at Work," demonstrates how to enhance workplace effectiveness by mastering

The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why