Download or read book Mapping Work Processes written by Dianne Galloway and published by ASQ Quality Press. This book was released on 1994 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: OVER 40,000 COPIES IN PRINT! This best-seller shows how to create flowcharts, which are proven to help improve any work process. Detailed exercises teach anyone how to chart and document processes, understand them, and make improvements from them. This hands-on, step-by-step workbook includes instructions on how to document work processes-a requirement for ISO 9000 registration.