In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in

This work provides a comprehensive coverage of quality control techniques, both off-line and on-line, applicable to the manufacturing and service industries. It

Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a thre

By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of