Institutional memory involves harnessing organizational knowledge through robust information management systems and practices. This Book discusses organizationa

Accessible, insightful, comprehensive and universally applicable, An Illustrated Guide to Managing Institutions of Higher Education details the fundamental elem

Stories told within institutions play a powerful role, helping to define not only the institution itself, but also its individual members. How do institutions u

Knowledge management principles, strategies, models, tools, and techniques have been proven in government, business, and industry. More recently, knowledge mana