This is the first practical guide to simulating business processes and predicting the impact of change. The book offers new tools for reducing the risks associa

In today's competitive and global business environments knowledge is recognized as one of the most important strategic assets for modern organizations. With imp

This book outlines the benefits and limitations of simulation, what is involved in setting up a simulation capability in an organization, the steps involved in

This book constitutes the refereed proceedings of 6 international workshops held in conjunction with the 4th International Conference on Business Process Manage

Business Process Management (BPM) has been in existence for decades. It uses, complements, integrates and extends theories, methods and tools from other scienti