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Managing Challenging Clients
Language: en
Pages: 192
Authors: A. Oade
Categories: Business & Economics
Type: BOOK - Published: 2011-10-31 - Publisher: Palgrave Macmillan

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Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reput
Managing Challenging Clients
Language: en
Pages: 188
Authors: A. Oade
Categories: Business & Economics
Type: BOOK - Published: 2011-10-31 - Publisher: Springer

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Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reput
Dealing with Difficult Customers
Language: en
Pages: 195
Authors: Noah Fleming
Categories: Business & Economics
Type: BOOK - Published: 2017-11-20 - Publisher: Red Wheel/Weiser

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Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often
Compassionate Therapy
Language: en
Pages: 280
Authors: Jeffrey A. Kottler
Categories: Medical
Type: BOOK - Published: 1992-03-20 - Publisher: Jossey-Bass

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Compassionate Therapy explores the characteristics of difficult clients and the nature of client resistance. Arguing that conflict can be a constructive force,
The Heat of the Moment in Treatment
Language: en
Pages: 369
Authors: Mitch Abblett
Categories: Psychology
Type: BOOK - Published: 2013-05-28 - Publisher: WW Norton

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How to warm up to the clients that stop you cold. Have you experienced the anger, fear, doubt, and frustration that most clinicians feel but rarely put words to