Download or read book Management Skills for the New Health Care Supervisor written by William O. Umiker and published by . This book was released on 1998 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Skills for the New Health Care Supervisor, Third Editionincludes new chapters on customer service, managed care, safety and control of violence, rewards and recognition, and succession planning, all of which are new and compelling issues for health care supervisors. Women as supervisors and legal issues for supervisors are also growing topics that have been added to the new edition. This book sets itself apart from other texts on health care supervision in that it is a practical hands-on, how-to handbook. For the first time, a comprehensive Instructor's Guide is available with the new edition. This guide provides case studies, role playing exercises and pages that can be used as handouts.