Learning from Failures provides techniques to explore the root causes of specific disasters and how we can learn from them. It focuses on a number of well-known

Numerous advances in basic research, surgical techniques, practice, and patient care have revolutionized surgery over the last 60 years and made the field with

Thinking of oneself as self-employed - and the boss of one's life and work - is the key to personal and professional development, says Cliff Hakim. He shows how

Just as pilots and doctors improve by studying crash reports and postmortems, experience designers can improve by learning how customer experience failures caus

"IT veteran Dave Zweiback describes an incident that threatens the very existence of a large financial institution, and the counterintuitive steps its leadershi