Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and co

As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - c

The LITA Leadership Guide from the American Library Association division charged with information technology brings together three important professional develo

Leadership and Management Skills for Health Information Professionals is intended to provide a quick, readable introduction to key concepts in leadership and ma