Conflict is one of the greatest sources of tolerated business expenses and loss. This is despite the fact that this expense and loss can, in most cases, be easi

Argues that organisations need mediators, rather than divisive dictators, and outlines the 8 powerful skills required for cross-border leadership.

Capitalizing on significant developments in social science over the past twenty years, this book explores both the positive and negative aspects of power, ident

Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an ag

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale ind