Download or read book It's the Way You Say It written by Carol A. Fleming and published by Berrett-Koehler Publishers. This book was released on 2013-03-04 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most people don't like the sound of their voice - but for some, their vocal and communication habits are holding back professional success. Typical problems include: - Voice pitches too high, nasal, gravelly, etc. - Mumbling, swallowing of words - Speech too soft--people constantly asking to speak up - Speaking too fast - Difficulty making small talk - Difficulty making eye contact - Stage fright - Interrupting othersOther books address some of these issues but are not grounded in speech science and professional expertise. With dozens of years under her belt as a Ph.D. speech therapist and pathologist, Carol Fleming can get every reader to the right solutions quickly.