Related Books

An Introductory Overview of ITIL V3
Language: en
Pages: 55

An Introductory Overview of ITIL V3

Authors: Alison Cartlidge
Categories:
Type: BOOK - Published: 2009-01-01 - Publisher:

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The Official Introduction to the ITIL Service Lifecycle
Language: en
Pages: 256

The Official Introduction to the ITIL Service Lifecycle

Authors: OGC - Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an
Service strategy
Language: en
Pages: 278

Service strategy

Authors: Great Britain. Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a gui
ITIL Service Strategy
Language: en
Pages: 483

ITIL Service Strategy

Authors: Great Britain. Cabinet Office
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: Stationery Office/Tso

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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It
ITIL Practitioner Guidance
Language: en
Pages: 176

ITIL Practitioner Guidance

Authors:
Categories:
Type: BOOK - Published: 2016 - Publisher:

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This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this