Introduction to Health Care Quality explores the issues of quality management in today's health care environment, and provides clear guidance on new and perenni

Total Quality of Management does not deal with total quality management simply as a tool for the improvement of quality and services, but emphasizes its signifi

This book introduces undergraduates to the concepts, terminology and representations needed for an understanding of how English is pronounced around the world.

This book is the leader among the new generation of text books on quality that follow the systems approach to creating quality in products and services; the ear

The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in c