Download or read book Instant Messaging Rules written by Nancy Flynn and published by Amacom Books. This book was released on 2004 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation. The rapid increase in the use of the new electronic communications tool of instant messaging (IM)-expected to surpass e-mail in the near future-poses serious workplace challenges. This tool kit answers all the questions about IM, including establishing guidelines for the use of IM, overcoming security risks and productivity challenges, and managing IM as a business asset.