Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manage

"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the soci

How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfor

Part of a vital series for today's manager, produced in conjunction with the CMI, 'Instant Manager: Working with People' is for managers who want to take their

Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effe