This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio

Anyone hoping to improve teamwork, performance, and budgeting, training, and evaluation programs in their organization should look no further. Completely revise

'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government ser

The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades.