Download or read book Implementing the IT Balanced Scorecard written by Jessica Keyes and published by CRC Press. This book was released on 2016-04-19 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical manage