Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance

Tackling the key topics of reform and modernization, this important new book systematically examines performance in public management systems. The authors prese

Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures th

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organization

Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the cruci