This Is Service Design Doing

This Is Service Design Doing
Author :
Publisher : "O'Reilly Media, Inc."
Total Pages : 1156
Release :
ISBN-10 : 9781491927137
ISBN-13 : 1491927135
Rating : 4/5 (135 Downloads)

Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1156 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.


This Is Service Design Doing Related Books

This Is Service Design Doing
Language: en
Pages: 1156
Authors: Marc Stickdorn
Categories: Business & Economics
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."

GET EBOOK

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
Stir it Up!
Language: en
Pages: 0
Authors: Laurie Tema-Lyn
Categories: Group facilitation
Type: BOOK - Published: 2011 - Publisher:

GET EBOOK

Seeing What Others Don't
Language: en
Pages: 306
Authors: Gary Klein
Categories: Business & Economics
Type: BOOK - Published: 2013-06-25 - Publisher: PublicAffairs

GET EBOOK

Insights -- like Darwin's understanding of the way evolution actually works, and Watson and Crick's breakthrough discoveries about the structure of DNA -- can c
Turning Ideas Into Impact
Language: en
Pages: 202
Authors: Russell Brand
Categories: Business & Economics
Type: BOOK - Published: 2020-01-14 - Publisher: Thinkaha

GET EBOOK

Our 16 authors offer you a competitive advantage in the business world and an alternative to that treacherous valley. Dive into the Silicon Valley magic by read
INSIGHTS IN SPACE
Language: en
Pages:
Authors: JAMES. WAY LAWLEY (MARIAN.)
Categories:
Type: BOOK - Published: 2017 - Publisher:

GET EBOOK