A hard-hitting, action-ready rewards-and-incentives program for creating a winning sales team, written by one of the nation's foremost business consultants.

Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated

Finally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for—the first in-depth, guide to de

You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for yo

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen