Communication is an art, and anyone--whether shy or outgoing--can improve his or her conversational skills. How to Communicate with Confidence is a straightforw

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Grounded in extensive research, this book offers practical guidelines to help professionals think, coach, converse, speak, write, meet, and negotiate strategica

The classic business communication guide—updated for smart phones, social media, and other digital platforms Communicate clearly, tactfully, and confidently i