Hospitality Experience offers students an exciting introduction to key aspects of hospitality management. The authors provide a refreshing focus on how hospital

Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human

This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses th

Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of s

Creating memories and joyous experiences for consumers is a key dimension affecting the profitability and growth of a hospitality firm. Drawing on global experi