"It is easy in the tumult of our everyday lives to ignore the client's words and needs as we struggle to promote our own interests. Easy, but dangerous. . . . O

Many books are written on how to attract more business for retail stores or new products, but this is the only book written for the small business service provi

This deeply insightful guide to understanding what clients really want is “an indispensable resource for consultants” (Keith Ferrazzi, #1 New York Times-bes

Finally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for—the first in-depth, guide to de

Whether you’re launching a practice or trying to expand your book of business, this new guide gives you the help you seek. From developing a reputation to dev