An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operat

This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in tra

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to c

"Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry." - Peter Lugo

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. This