This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and produ

This book focuses on organizational development for increased business performance. The text and models cover process management, leading to change management a

Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the cruci

There’s a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organizatio

This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy developmen