Download or read book Empowering People written by Jane Smith and published by . This book was released on 2000 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: Empowering is a vital element of the modern business environment. Getting closer to the customer, improving service delivery, continuous innovation, increased productivity, gaining a competitive edge - none of these things are possible unless organizations find new ways to empower their staff. By using the techniques described in Empowering People, readers will be equipped to adopt their own action plan for empowering people.