The great economic downturn; tumultuous weather patterns; Ponzi schemes; Occupy protests; political uncertainty; flash mobs and mall melees make daily headlines

Although recent global disasters have clearly demonstrated the power of social media to communicate critical information in real-time, its true potential has ye

More than 12 years have passed since the publication of the first edition of Crisis and Emergency Management. During that time numerous disasters—from 9/11 to

Crisis Communications" presents case studies of organizational and individual problems that may become crises, and the communication responses to these situatio

A resource for public officials on the basic tenets of effective communications generally and on working with the news media specifically. Focuses on providing